Having an account makes everything faster and easier: you can track your orders, save your favourite items and check out faster.

Click the person icon at the top right, choose Create account, fill in your details and you're done. You'll get a confirmation email right away.

You no longer need a password.

Simply enter your email address and you'll receive a login code by email.

Didn't get the code? Contact us via the chat at the bottom right or email customercare@dogwithamission.com and we'll help you straight away.

Our products are made with care and designed for daily use. We offer a warranty of up to one year on hardware and manufacturing defects (such as clasps, buckles and rings). These should not break under normal use.

Our products are made to be used by dogs. Damage caused by use is therefore not covered by the warranty.

This includes:
– scratches or wear on (leather) straps
– damage to fabrics or woven materials
– loose threads or beads
– damage caused by pulling, biting or getting caught on something

Leather is a natural product and may change colour or dry out due to water, sunlight and use. Proper care keeps your item looking good for longer.

This usually happens when you used a different email address at checkout than the one you use to log in.

Send us a quick message via email or chat and we'll check it for you.

Some leather collars may release a bit of colour when they get wet.
It is harmless and can be cleaned easily with water and mild soap.

You can also treat the collar with a water-repellent spray before first use. This helps reduce colour transfer.

Choose your favourite item, add it to your basket, go to checkout, fill in your details, select shipping and payment – and you’re done!

You can pay safely with:

• Credit or debit card (Visa, Mastercard, American Express, Maestro)
• PayPal
• Klarna
• Apple Pay, Google Pay and Shop Pay
• iDEAL | Wero and Bancontact

Depending on your country, you'll also see local payment methods at checkout, such as TWINT, EPS, Przelewy24, BLIK, Swish or MobilePay.

We process orders right away, so changes are usually not possible.

However, contact us via chat or email customercare@dogwithamission.com as soon as possible. If there's still time, we'll sort it out for you.

First, check that the code is still valid and that you haven't already used it.

Most codes also work on sale items, unless stated otherwise.

Still not working? Try another browser or contact our team via email or chat.

Some of our products are temporarily available as pre-orders only.

Delivery time is usually around 6 weeks and is shown on the product page and in your order confirmation.

We ship with DHL to the Netherlands and Germany, with bpost to Belgium and with FedEx to all other countries. Once your parcel is on its way, you'll get an email with your tracking link.

Shipping to the Netherlands, Belgium, Germany and Austria is free from €50. Below that, it's €4.95.

• Other EU countries: €7.95
• United Kingdom: €12.95 (€24.95 above 10 kg)
• Switzerland: €14.95
• USA, Canada, Australia and other countries: from €19.95

All rates are also on our shipping page. You'll always see the exact amount at checkout once you enter your address.

For deliveries outside the European Union, such as the UK and Switzerland, customs duties and import VAT may apply. You pay these to the carrier on delivery; they are not included in our shipping rates.

Order before 5 pm (CET) on a weekday and we ship the same day. We ship Monday to Saturday.

Within the EU your parcel usually arrives within 1 to 5 working days, in the UK and Switzerland usually within 2 to 4 working days and elsewhere usually within 3 to 7 working days. Around holidays it can take a little longer.

Yes! As soon as your order has been dispatched, you'll automatically receive an email with the carrier's tracking link.

Check your tracking link first. No update for 2 days?

Contact us via the chat or email customercare@dogwithamission.com with your order number and tracking code, and we'll follow it up with the carrier.

Simply use our return portal:

👉 https://dog-with-a-mission.returnless.com/en

You have 14 days from receipt to register your return, and then another 14 days to send your parcel back.

Items must be unused, undamaged and have all original tags attached.

Return shipping costs are paid directly in the portal.

Refunds are processed within 7 working days after we receive your return.

You’ll be refunded via the same payment method you used at checkout.

We don’t offer direct exchanges.

If you want a different size or colour, please return your item and place a new order.

Measure your dog's neck snugly against the skin with a soft measuring tape, with no fingers in between. Please don't measure an old collar from another brand: sizes vary between brands, which often leads to the wrong size.

Then take our size quiz and you'll know which size your dog needs in just a few clicks. Prefer to check yourself? Have a look at our size chart.

• Leather: Wipe with a damp cloth and apply leather conditioner regularly.
• Rope leads: Hand wash only, keep leather parts dry and let air-dry.
• Fabric products: Wash at 30 °C, do not tumble dry.
• Bowls: Hand wash only.

Find all care tips per material in our care guide.

Yes, almost everything. Our collars, leads, harnesses and bags are handmade. Only our car seat covers, car beds, dog tags and toys are not.

Small differences in colour or detail are part of handcrafting and make every piece a little different.

That's great! Please email sales@dogwithamission.com with your business details, VAT number and a short introduction.

Our sales team will get in touch with all the info you need.

Yes! We regularly collaborate with dogs and their humans for shoots and campaigns.

If your dog fits the DWAM vibe, email fleur@dogwithamission.com with some photos and your Instagram link.

We'll get in touch when we're planning new shoots or collabs.

📧 Email: customercare@dogwithamission.com

💬 Chat: via the icon at the bottom right

📞 Phone: +31 (0)72 241 0001

(Monday to Thursday, 9:00 to 17:00 CET)

Our customer care team is happy to help with questions about orders, sizing or products.